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Roatech Policies
Honesty is our best policy.
product policies
- The invoice or receipt is required for all returns or exchanges.
- Merchandise must be returned within 15 days of purchase for a credit or exchange in the original tender.
- Products must be returned in new and unworn condition, with all original packaging, tags, and certificates of authenticity.
- Any products returned without their original packaging and documentation will be rejected.
- Any products that are resized, altered, or otherwise damaged after delivery, won't be accepted for return.
- Licenses, Antivirus, Operating Systems, Gift Cards, Electronic Gift Cards or any Digital Products are not refundable.
- A valid ID must be presented at the time of credit or exchange.
- Services, shipping and handling charges are non-refundable.
- Roatech Inc. reserves the right to limit or deny returns.
service policies
- All equipment received by Roatech Inc. is considered used or damaged.
- You are aware that your equipment is used or has damage at the moment you bring it to us.
- Every equipment needs to be diagnosed by a team member before any repair, replacement or update.
- If during diagnostic, any service or repair is performed; diagnostic fee won't be applied. Charges on technical support will be applied ($50 - $250) depending on time spent, services and supplies used.
- Diagnostic could take 24 hours or longer, depending on parts available.
- Payments on services are not refundable.
- Warranty on repairs by the customer is 1 month on services.
- Warranty only covers services provided and performed by Roatech Inc.
- We are not responsible for any equipment passed 60 days period.
- The warranty in the following cases will be void by:
- Mishandling or negligence by the customer in the use of equipment.
- After the stipulated time period of warranty.
vendor policies
Standards & Requirements:
Roatech Inc. maintains the highest standards of ethics and integrity. We expect our suppliers and distributors to share those principles and uphold our standards.
- Roatech Inc. requires federal taxpayer identification number (TIN) from all vendors.
- All vendor information will be received through our email: info@roatech.us
- All information about our vendors or distributors is completely confidential and will not be shared or disclosed with any of our customers.
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